Job Overview

Harris is seeking an experienced HVAC Service Manager to lead our service department and ensure exceptional service delivery to residential and commercial customers. This role is responsible for managing HVAC service technicians, overseeing daily operations, maintaining customer satisfaction, and driving department performance.

The ideal candidate is a strong leader with a solid background in HVAC systems, service operations, and team management.

Key Responsibilities

• Manage and supervise HVAC service technicians and dispatch operations

• Schedule and coordinate daily service calls and maintenance work

• Monitor technician performance, productivity, and quality of work

• Provide training, mentoring, and technical support to service staff

• Ensure compliance with safety standards, company policies, and HVAC regulations

• Handle customer escalations and ensure high levels of customer satisfaction

• Review service reports, invoices, and job costing for accuracy

• Maintain inventory levels and coordinate with purchasing for parts and equipment

• Track department KPIs including revenue, service agreements, and callback rates

• Assist with hiring, onboarding, and performance evaluations of service staff

Qualifications

• 5+ years of HVAC industry experience

• 2+ years of supervisory or management experience preferred

• Strong knowledge of residential and light commercial HVAC systems

• EPA Certification required

• Excellent leadership, communication, and organizational skills

• Experience with HVAC service software (ServiceTitan or similar) preferred

• Valid driver’s license and clean driving record

Benefits

• Competitive salary + performance bonuses

• Health, dental, and vision insurance

• Paid time off and holidays

• Company vehicle or vehicle allowance

• Retirement plan (401k)

• Ongoing training and career advancement opportunities