Job Summary: 

We are seeking a highly motivated and experienced Service Manager to oversee and coordinate field service operations for our fast-growing HVAC, plumbing, & electrical industry. The Service Manager will be responsible for ensuring top-tier customer service, efficient scheduling, technician performance, and operational excellence. This role bridges the gap between office and field, focusing on team leadership, client satisfaction, and job profitability. 

 Salary - $70,000 to $80,000

Key Responsibilities: 

• Lead, coach, and manage a team of field service technicians. 

• Schedule service calls, installations, and maintenance jobs efficiently and fairly. 

• Monitor job progress, ensuring quality work, safety compliance, and customer satisfaction. 

• Maintain strong relationships with clients, addressing service concerns promptly and professionally. 

• Implement service policies, procedures, and quality control standards. 

• Manage parts inventory, equipment tracking, and fleet maintenance. 

• Analyze service metrics and prepare reports for senior management. 

• Assist in hiring, onboarding, and performance evaluations of technicians. 

• Coordinate with sales and project teams to ensure smooth transitions and communication. 

• Ensure compliance with all relevant industry codes, safety regulations, and company policies. 

 

Qualifications: 

• 5+ years of experience in a trade service environment (HVAC, plumbing, electrical). 

• 2+ years of supervisory or managerial experience preferred. 

• Strong technical understanding of the relevant trade. 

• Excellent leadership, communication, and problem-solving skills. 

• Proficient in service management software and scheduling tools. 

• Ability to manage multiple priorities and work in a fast-paced environment. 

• Valid driver's license and clean driving record. 

 

Preferred Skills: 

• Familiarity with industry regulations and local codes. 

• Experience with dispatching software (ServiceTitan)